Overview:
The Rhode Island Turnpike and Bridge Authority (RITBA) is the tolling authority for the state of Rhode Island. No tax dollars are received by RITBA as all expenses are met with the funds received through toll revenue and investment income.
In 2008, RITBA implemented E-ZPass, an electronic toll collection system, throughout the state. Rather than collecting cash, E-ZPass gives drivers the opportunity to pay by a credit card linked to a transponder in the car. Though it improved traffic and pleased Rhode Island residents, the transition created new challenges internally when RITBA decided to move transactional activity in house.
E-ZPass is a prepaid account and recurring charges are made to a linked credit card as needed. RITBA wanted to make sure the stored information is kept as secure as possible and the agency is PCI Compliant. Being a government agency with smaller transaction volumes than larger neighboring states, there was pressure to find a competitive rate without sacrificing customer service and support.
Scope:
- Secure its cardholder data in a PCI Compliant environment
- Integrate into its existing ERP, specific to tolling systems
- Process card transactions efficiently at a competitive rate
- Develop secure online payment acceptance for RITBA’s website
- Provide exceptional support to RITBA
Custom Built Solution:
Integration to CardConnect occurred in the midst of RITBA’s busiest time—right before 4th of July weekend. CardConnect support walked RITBA through the entire process and the integration went effortlessly. Almost 90,000 encrypted accounts seamlessly transitioned into tokens, the most secure approach to storing sensitive data.
With CardConnect in place, RITBA is pleased with the improved service. Since the integration, there are now 130,000 E-ZPass accounts stored using CardConnect’s patented CardSecure technology. CardSecure immediately encrypts and tokenizes each customer’s sensitive card information when entered on RITBA’s website. The sensitive data is secured inside CardConnect’s impenetrable Vault. This process protects RITBA from data breaches and takes their ERP out of PCI compliance scope.
The improvements are felt financially, too. Straightforward monthly statements from CardConnect indicate the transaction fees incurred. With CardConnect’s quarterly interchange analysis, RITBA expects to save $150,000 in processing costs annually.
Read More“We had an obligation to ensure our system had the safeguards in place to keep credit
card data as secure as possible and PCI compliant. CardConnect provided very competitive
pricing and went above and beyond for us during integration. This has been an incredibly
easy transition— the monthly statements are straightforward and user-friendly. If we have
questions or issues, CardConnect is there with the answers. I’m thrilled.”
– RITBA
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